Department Manager

Company Name: Tata Croma

Role: Department Manager

Location: Hyderabad

Role & responsibilities

Sales and Performance Management:

• Responsible for achieving department targets and KPIs (Key Performance Indicators).

• Analyzing sales figures, interpreting information, and forecasting future sales volumes.

• Maximizing profits through effective sales strategies and margin management.

• Executing plans to maximize sales as set by the immediate superior.

• Ensuring attractive merchandise display, layout, and stock replenishment.

• Overseeing inventory processes and managing damaged and defective goods.

Customer Service and Satisfaction:

• Creating a seamless customer service orientation among store employees.

• Understanding customer needs and providing optimal solutions.

• Handling customer complaints and ensuring timely resolution.

• Implementing marketing plans, including catalogues, flyers, and e-commerce.

Team Management and Development:

• Facilitating the professional and personal development of subordinates.

• Cultivating and promoting the company's culture through teamwork and collaboration.

• Managing and motivating the store team to increase sales and ensure efficiency.

• Training staff on required products.

Merchandising and Operations:

• Assisting in completing price changes within the department.

• Bringing up sales at registers and/or bagging merchandise.

• Assisting in floor moves, merchandising, display maintenance, and housekeeping.

• Processing and replenishing merchandise and monitoring floor stock

Business Operations and Shrinkage Management:

• Strategizing to reduce shrinkages in the department.

• Managing EPOS (Electronic Point of Sale) systems and SKU (Stock Keeping Unit) creation.

• Monitoring trade-in products, inventory management, and logistics control.

• Overseeing marketing plans and driving sales promotion initiatives and events

Regards

Venkat - HRBP

Croma.

If anyone interested, please share your updated resume to the mention mail id Motupalli.sai@croma.com