Demo Engineer

Job Description

Job Description Key Responsibilities: Work closely with our Solution Engineers to deliver high-impact, customized demos to prospects and customers, highlighting advanced features, integrations, and technical capabilities based on specific customer use cases and business needs. Maintain and develop the internal no-code application that helps automate the demo build process and create efficiencies for our Solution Engineers. Have the ability to run this as a full-fledged internal product with minimal handholding. Understand customer goals and challenges and play an active role in the solution and demo process. Build quick prototypes and customizations (including custom apps) to demonstrate the integration capabilities between Freshworks and other enterprise applications. Ensure demo environments are prepared and functioning properly before each session, including managing user accounts, custom configurations, and integrations. Work with engineering teams to address any technical issues related to product demos. Curate demo environments specific to industries and verticals Set up and enable complex workflows and use cases within the product using OOB features and platform tools Act as a technical subject matter expert, addressing customer questions around architecture, integrations, security, scalability, and other complex topics during the demo process. Maintain and develop the internal application that helps automate the demo build process and create efficiencies for our Solution Engineers. Have the ability to run this as a full-fledged internal product. Continuously improve product knowledge and demo skills. Stay up-to-date on product updates, new features, and industry trends. Lead special projects such as analyst presentations and demos. Provide mentorship to junior Demo Engineers and Solution Engineers. Implement processes to build scalable features and workflows with the team and recommend coding best practices. Help hire and train new hires and share best practices for delivering effective demos and handling complex customer queries. Qualifications Qualifications We re looking for professionals with 2-5 years of professional experience in software development, building scalable web applications