Delmia Support Engineer

Delmia Support Engineer

Experience Level:

Key Responsibilities:

• Provide

  L1/L2/L3 support

  for 3DEXPERIENCE native applications including

  DELMIA

  ,

  CATIA

  , and associated infrastructure components.
• Troubleshoot and resolve user issues logged in

  ServiceNow

  within defined SLA metrics (P1/P2/P3/P4).
• Support

  change management

  , and

  BOM management

  processes.
• Develop and maintain

  EKL scripts

  ,

  VBA macros

  ,

  CAA customizations

  , and

  automation scripts

  (PowerShell, Batch, C#).
• Manage Multi site

  FCS

  ,

  DSLS

  ,

  3DIndex

  ,

  3DPassport

  , and

  FTS (Master/Slave Configuration)

  servers for optimal performance and uptime.
• Administer user accounts, license assignments, and centralized settings using

  Member Management

  .
• Collaborate with DS Support/R&D and User teams to raise and follow up on

  SRs/CRITSITs

  , test debug kits, and deploy pinpoint fixes.
• Create and maintain documentation including

  KT guides

  ,

  training materials

  , and

  best practices

  .

Required Skills & Qualifications:

• Bachelors Engineering degree
• 3+ years of experience in

  3DEXPERIENCE platform support

  , especially with

  DELMIA

  and

  CATIA

  .
• Strong knowledge of

  PLM concepts

  ,

  digital manufacturing

  ,

  process planning and Work instruction generation

  .
• Proficiency in

  EKL

  , VB,

  C#

  , and scripting for automation.
• Experience with

  ASFALIS Elysium Converter

  ,

  XPDM

  , and CAD data migration.
• Familiarity with tools like

  Jira

  ,

  Bitbucket

  ,

  Confluence

  , and

  SourceTree

  .
• Certifications in 3DEXPERIENCE (Solution Architect, Infrastructure Consultant, etc.) are a strong plus.

Preferred Attributes:

• Excellent problem-solving and communication skills.
• Ability to work independently and in cross-functional teams.
• Strong documentation and training capabilities.
• Experience in customer-facing roles and global project environments.