Delivery Specialist

Job Summary:

Delivery Specialist

Key Responsibilities:

1. Project & Service Delivery

• Ensure the end-to-end delivery of projects, products, or services as per scope, schedule, and budget.
  
• Coordinate with cross-functional teams (engineering, QA, business analysts, product owners) to ensure milestones are met.
  
• Maintain visibility of project progress through dashboards, reports, and regular status meetings.
  
• Ensure adherence to defined delivery frameworks, governance, and quality standards.
  

2. Stakeholder Management

• Act as the primary point of contact between clients, internal teams, and management for delivery-related updates.
  
• Build strong relationships with stakeholders to ensure satisfaction and transparency.
  
• Capture and manage client feedback, ensuring timely resolution of delivery-related issues.
  

3. Risk, Issue, and Change Management

• Identify delivery risks and proactively implement mitigation strategies.
  
• Manage change requests, ensuring impact assessments and approvals are completed efficiently.
  
• Escalate critical issues to leadership with clear impact analysis and resolution plans.
  

4. Performance & Process Improvement

• Track key performance indicators (KPIs) for delivery efficiency, quality, and customer satisfaction.
  
• Analyze delivery data to identify improvement areas and implement process optimization initiatives.
  
• Contribute to continuous improvement frameworks and delivery best practices.
  

5. Collaboration & Support

• Work closely with Delivery Managers, Project Managers, and Technical Leads to align priorities.
  
• Support pre-sales or solutioning activities by providing delivery insights and effort estimates.
  
• Facilitate retrospectives, lessons learned, and knowledge-sharing sessions.
  

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.
  
• 3–7 years of experience in project or service delivery roles within IT, consulting, or service industries.
  
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or Hybrid).
  
• Excellent organizational, coordination, and multitasking skills.
  
• Proficiency in delivery tracking tools (Jira, Asana, MS Project, ServiceNow, or similar).
  
• Strong communication and stakeholder management skills.
  
• Experience in managing cross-functional or geographically distributed teams.
  

Preferred Qualifications (Nice to Have):

• Project Management certification (PMP, PRINCE2, or Agile/Scrum certification).
  
• Experience working in a managed services or client-facing delivery environment.
  
• Exposure to cloud, software development, or digital transformation projects.
  
• Understanding of ITIL or service management practices.
  

Soft Skills:

• Detail-oriented with a problem-solving mindset.
  
• Strong interpersonal and negotiation abilities.
  
• Ability to handle pressure and meet tight deadlines.
  
• Continuous improvement and results-driven attitude