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Delivery Head/Director Lifesciences Account

20 - 24 years

0 Lacs

karnataka

Posted:1 month ago| Platform: Shine logo

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Skills Required

stakeholder management delivery management people leadership financial management operational excellence agile risk compliance it experience healthcare domain expertise executive communication

Work Mode

On-site

Job Type

Full Time

Job Description

As an experienced Delivery Head / Director for the Lifesciences account under the Cloud & Infrastructure Services (CIS) Service Line, your role will involve leading a global delivery team of 1200+ professionals across offshore and onsite locations. Your primary focus will be on ensuring delivery excellence, client satisfaction, and strategic growth within the Lifesciences, Pharma, and Healthcare domain. Key Responsibilities: - Stakeholder Management - Build and maintain strong relationships with client leadership such as CIOs, VPs, and Executive Directors. - Act as the primary point of contact for delivery discussions and escalations. - Conduct governance meetings (QBRs, MBRs) with client stakeholders. - Collaborate with Client Partners to ensure strategic alignment and joint success. - Delivery Management - Own end-to-end delivery accountability for cost, schedule, quality, and contractual milestones. - Drive delivery transformation through technology innovation and process optimization. - Ensure operational hygiene and governance across all programmes. - Monitor delivery commitments and performance metrics. - People Leadership - Manage a global team of 1200+ associates across multiple service lines. - Oversee resource forecasting, allocation, and fulfillment. - Lead talent development initiatives and maintain high team engagement. - Optimize resource pyramid and approve onboarding/offboarding. - Financial Management - Achieve P&L targets for the Lifesciences account. - Ensure account margin (GM & OM) through optimal utilization and right-shoring. - Collaborate with CRMs and Sales teams for renewals and new business opportunities. - Maintain accurate financial forecasts and prevent revenue leakage. - Risk & Compliance - Identify engagement risks and present mitigation plans during governance reviews. - Ensure compliance with client and internal policies, including data security. - Operational Excellence - Maintain delivery metrics and governance standards. - Drive continuous improvement and best practices across engagements. Qualifications Required: - 20+ years of IT experience with direct P&L accountability for large healthcare engagements. - Deep domain expertise in Lifesciences, Pharma, and Healthcare. - Proven experience managing large multi-service line engagements in Agile and traditional models. - Strong executive communication and stakeholder management skills. - Demonstrated ability to lead strategic initiatives and drive delivery transformation.,

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