debt recovery Telecaller require for banking process dra certified

Company Description

AMS Comtel provides cross-industry and industry-specific outsourcing solutions in both core and non-core areas. The Group brings operational excellence and deep domain expertise. Backed by local understanding and global resources, AMS Comtel is well-positioned to deliver services across geographies. We are swift and agile to respond to all client needs promptly.

Role Description

This is a full-time, on-site role for a Debt Recovery Telecaller to join our banking process. The position is located in Kolkata. The Debt Recovery Telecaller will be responsible for contacting customers to remind them of their due payments, negotiating payment terms, resolving inquiries and issues related to debts, maintaining records of customer interactions, and meeting defined recovery objectives. The role also involves adhering to compliance guidelines and maintaining a high level of professionalism.

Qualifications

• Strong communication and interpersonal skills
• Ability to negotiate and resolve payment disputes
• Excellent organizational and record-keeping abilities
• Basic understanding of banking processes and guidelines
• Proficiency in using telecommunication systems and office software
• Experience in debt recovery or a related field is a plus
• High school diploma or equivalent