Debt Recovery Agent

Job Description

WE ARE HIRING FOR GRACE SERVICES (THANE BRANCH) Job Title: Debt Recovery Agent (First Party Collections) Shift Timings: US Shift (Night Shift) Days Off: 2 Rotational Offs Pick & Drop: Provided Note: Immediate Joiners are highly preferable. Job Description: We are looking for dynamic and motivated individuals to join our team as Debt Recovery Agent . The role involves reaching out to customers to provide reminders about outstanding payments and assisting them in making timely payments. You will play a critical role in helping the company maintain a strong relationship with customers while ensuring that debts are collected in an efficient and courteous manner. Key Responsibilities: Make reminder calls to customers regarding outstanding payments. Guide customers through the payment process and assist with any payment-related queries. Follow up with customers to ensure timely debt recovery. Maintain clear and accurate records of all interactions with customers. Adhere to company policies and guidelines to ensure the highest level of customer service. Meet daily and weekly collection targets. Maintain professionalism and courtesy during every customer interaction. Work closely with the team to meet departmental goals and objectives. Eligibility Criteria: Education: HSC (12th Grade) or equivalent qualification. Experience: No prior collections experience required; candidates with any non-collections background are welcome to apply. Candidate Must Have minimum 06 months of international Bpo Voice Experience. Skills: Excellent communication skills (both verbal and written). Ability to handle customer queries effectively and professionally. Strong interpersonal skills with a customer-first attitude. Basic computer knowledge and ability to work with multiple systems. Ability to work in a fast-paced environment. Work Timings: Comfortable working in the US Shift (Night Shift). Shift Flexibility: Ready to work in a Voice Process . Transportation: Pick & Drop will be provided according to shifts Preferred Qualities: Self-motivated and target-driven. Strong attention to detail. Ability to work well in a team environment. Problem-solving skills and a positive attitude. Why Join Us? Work with a dynamic and supportive team. Opportunity to grow and develop your skills. Competitive compensation and incentives. Pick & Drop facility for your convenience. Unlimited Incentives cap monthly Job Types: Full-time, Permanent Pay: Up to ₹42,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Performance bonus Location: Thane, Maharashtra (Required) Work Location: In person