DC Ops Technician III

Rackspace Technology

2 - 7 years

4 - 8 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

vmware esx server customer service windows server ubuntu data center repair dbms networking red jcl active directory linux hat cabling dhcp python windows xp enterprise server dns equipment cobol sap fiori microsoft windows sapui5 troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain % uptime.

Work days/Hours: 2nd Shift, Mon-Fri, 2pm to 11pm

Key Responsibilities

Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
Provide operating systems administration can include, setting up OS network IPs, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
Installation of network device hardware including switches, firewalls, load-balancers and security appliances
Installation of hardware on storage devices including DAS and NAS arrays
Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required
Process equipment returning to the secured inventory stockroom.
Process hard drives containing data through the drive wiping and destruction processes.
Process materials for disposal.
Execute physical movements of inventory.
Coordinate and complete all auditable controls.
Pull and assign items to fulfill customer contracts (in an advanced capacity).
Demonstrate no less than full performance in a continuous, consistent, measurable manner.
Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers.
Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.

Qualifications

Minimum 2-years experience working in a data center environment or equivalent technology background
Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
Minimum 2-years experience in a customer service-oriented position preferred
High School Diploma or equivalent is required
Strong understanding of storage RAID configurations and requirements
Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.
Must be able to lift 70 lbs. overhead

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