Lead Management Specialist Thomsun Infocare

3.0 - 7.0 years

0 Lacs

kochi, kerala

On-site

As the Lead Management Specialist, you will be responsible for managing the lead generation process efficiently. Your role will involve coordinating, qualifying, verifying, and filtering data to ensure that high-quality leads are delivered to the sales or marketing team. This is crucial for the success of customer acquisition and revenue generation strategies. Your key responsibilities will include: Lead Coordination: - Managing and organizing incoming leads from various channels like email, CRM systems, social media, events, and websites. - Distributing leads to appropriate team members or departments based on predefined criteria. Lead Qualification and Verification: - Verifying the accuracy and validity of lead information through research, data checks, or direct communication. - Qualifying leads based on specific criteria such as budget, authority, need, and timeline (BANT). Data Management: - Maintaining and updating lead databases to ensure data integrity and accuracy. - Segmenting and filtering leads for targeted campaigns or sales outreach. Collaboration: - Working closely with the marketing team to align lead generation strategies with campaigns. - Collaborating with sales teams to ensure smooth lead handover and follow-up processes. Reporting and Analysis: - Generating regular reports on lead performance, conversion rates, and quality metrics. - Analyzing trends to provide insights and recommendations for improving lead management processes. Compliance and Best Practices: - Ensuring all lead management activities comply with data protection and privacy regulations (e.g., GDPR, CCPA). - Continuously improving lead handling processes by implementing industry best practices. Qualifications required for this role include a Bachelor's degree in business, Marketing, or a related field, proven experience in lead management, sales operations, or marketing operations, strong analytical and organizational skills with attention to detail, excellent communication and interpersonal skills, and knowledge of data privacy regulations is a plus. This position is ideal for individuals who are detail-oriented, data-driven, and passionate about optimizing lead processes to support business growth.,

Posted 1 day ago

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Customer Success Executive Unicorn Natural Products

0.0 - 2.0 years

3 - 4 Lacs

Hyderabad

Work from Office

Collaborate Across Teams: Work closely with Sales, Logistics, QA/QC, and Planning teams to ensure orders are processed on time and any issues are quickly resolved. Maintain Accurate Records: Keep detailed and up-to-date records of all client interactions, including order statuses, samples, quotes, and payments. Daily Updates: Regularly update CRM and CFTs Task sheet to ensure everyone has clear visibility and accountability for ongoing tasks. Manage Client Communication: Coordinate with internal teams to promptly update clients about shipment timelines, required documentation, sample progress, product questions, commercial proposals, and payment reminders. Ensure Accuracy: Check that all client-facing documents and communications are correct, timely, and consistent with company standards and processes. Support Sales: Provide the sales team with data from various sources to develop market intelligence by BD manager and formulate strategies. Organizational Excellence: Demonstrate strong organizational skills and attention to detail in all aspects of your work. Proficient working with MS office, Excel, Word, and PPT. Professional Communication: Communicate with customers clearly and professionally. Continuous Learning: Good learner with customer centric mindset for growth of individual along with organization. Skills: Strong communication and interpersonal skills, always putting the customer first. Proficiency in spoken and written English; knowing additional languages is a bonus. Ability to use Excel for basic data analysis, filtering, and reporting, along with basic skills in other Microsoft Office tools. Excellent organizational skills, able to prioritize multiple tasks and meet tight deadlines. Quick learner, Proactive, self-motivated attitude, eager to grow. Ability to work well in a fast-paced, team-oriented environment. Strong problem-solving skills and a solutions-oriented approach. A collaborative mindset with a strong sense of accountability and ownership over your work

Posted 2 days ago

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