Data Center Operations Manager

Key Responsibilities:

• Manage a team of datacenter operation engineers and maintain a better than 99.999% uptime through impeccable housekeeping and robust operational discipline.
• Report on operational performance to the leadership team.
• Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
• Train employees on policies and procedures and engage them in change.
• Recommend employees for hiring, firing, promotions and demotions.
• Provide input on pay reviews.
• Prepare and perform performance appraisals.
• Monitor and prioritize an internal ticketing system.
• Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Conduct operating systems administration including setting up OS network IPs, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Install or remove fiber or copper cabling.
• Install network device hardware including switches, firewalls, load-balancers and security appliances.
• Install hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenance requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.
• Ensure adherence to global processes and quality control standards for all work performed by the team.
• Coordinate with vendors and contractor to ensure Data Center needs are met in a timely and cost effective manner.

• Bachelor's degree in computer science, computer engineering or a related field. Additional experience may substitute for the degree.
• 7+ years of experience as a data center operations technician.
• No previous people management experience is required, however experience indirectly leading teams or guiding less experienced resources highly preferred.
• Demonstrated succesful experience meeting data center production/operation schedules.