Data Analyst / Branch Coordinator

Role & responsibilities

• Entering all leads in the portal
• Liasoning with all account managers of respective business.
• Working with HISYS Account managers to get DR logged in APN
• All marketing related liaisoning with the business.
• Working with all regions on collating data on weekly calls
• Working with all regions to get the CRM aligned for hygiene
• Getting duplication removed from funnel.
• Working with OEM's HP/DELL for B2B business.
• Working on all renewals being entered and opportunities.
• Working closely with Service Delivery Managers for taking status of contracts then aligning with Sales team for escalations.
• Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple low to moderately complex customer accounts.
• Assists other departments and support groups (e.g., internal sales, audit, operational support, and delivery) by reporting routine issues to the appropriate roles.
• Helps resolve minimally to moderately complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.
• Preparing Reports and charts using MS Excel. and project related documents.
• Maintaining record for Previous & Current accounts.
• Providing complete support in terms of Presentations, Data sorting, Compiling, Generating reports. and Ensure timely preparation of daily, weekly, monthly reports.
• Regularly discussion with Project Leads regarding current Problems/Issues.
• Making presentations for the Meetings.