Cyber Security Operations Analyst

As a Cyber Security Operations Analyst, your primary responsibility is to protect the day-to-day operations of the organization by understanding and monitoring cybersecurity risks and threats. You will help ensure the correct protective, detective, and monitoring controls are in place while also playing a key role in cyber incident response activities. You will be a critical part of the Cyber Security Operations team, working closely with internal stakeholders and external partners (e.g., SOC MSSP) to safeguard the organisation's critical systems and data. Your key responsibilities will include responding to alerts and escalations from the Managed Security Service Provider (SOC MSSP) and internal systems, investigating, triaging, and resolving security incidents in a timely and effective manner, developing and maintaining documentation to improve investigation and response efficiency, supporting the Cyber Security Operations Manager with analysis and reporting, monitoring the effectiveness of implemented security controls, ensuring compliance with internal policies and industry standards, recommending improvements in information security monitoring and controls, maintaining up-to-date knowledge of the cybersecurity threat landscape, participating in incident response activities, contributing to post-incident reviews and lessons learned, and assisting in improving cybersecurity policies and standards across the business. To be successful in this role, you should have an undergraduate degree in Cyber Security, Computer Science, Engineering, or a related field, or equivalent practical experience. You must demonstrate understanding of security operations, threat detection, and incident response, as well as familiarity with IT system and network architecture. Experience working in a Security Operations Centre (SOC) or similar environment, hands-on experience in investigating and responding to security incidents, understanding of key IT service management and change management processes, and working knowledge of cybersecurity monitoring tools, SIEM platforms, and investigation techniques are preferred. Key skills and attributes for this role include strong analytical and problem-solving skills, ability to adapt quickly to changing priorities and emerging threats, excellent verbal and written communication skills for technical and non-technical audiences, ability to work independently and collaboratively in a hybrid (remote/on-site) environment, and high attention to detail and commitment to maintaining confidentiality and integrity. You will build key relationships with the Cyber Security Team, wider IT and Infrastructure Teams, Business Managers and Senior Leaders, as well as external vendors and MSSP partners. Encora, the preferred digital engineering and modernization partner of leading enterprises and digital native companies, is where you will be a part of a global team of experts driving innovation in Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.,