CMDB/Discovery Analyst III
The CMDB/Discovery Analyst III should excel in ServiceNow discovery, event management, and CMDB data integrity. As a core team member, they will develop and execute plans for essential data collection, ensuring data accuracy and compliance with standards. The CMDB/Discovery Analyst will also offer process recommendations, participate in CMDB governance activities, and contribute to process automation. Collaboration with other teams to establish relationship and data standards will be a key aspect of this role.
Requirements
- Perform operational activities following Configuration Management policies and procedures.
- Collaborate with process and application owners to document mapping requirements related to capturing configuration data and develop technical specifications and solutions.
- Collect and report on relevant metrics as required.
- Create and implement a process to obtain and document key prerequisites, such as application credentials and access rules, to create and validate service maps for key applications.
- Develop, implement, and maintain a monitoring process to ensure the continuous accuracy of application service relationships.
- Document any issues or obstacles encountered during CI relationships, including any requests for assistance.
- Map relationships between Configuration Items (CIs), business services, and applications.
- Track, document, and update the relationships and dependencies of services.
- Develop clear and concise technical and process documentation to support teams and processes.
- Monitor CMDB health and resolve conflicts between data sources.
- Interpret Discovery logs and data to diagnose issues.
- Act as a supplemental resource to the ITSM team when assistance is needed on projects, including integrations or mid-servers.
- Ensure that discovery applications are functioning correctly to integrate data and support the registration of new Assets/Configuration Items (CIs).
- Stay current on relevant technologies and best practices related to Configuration Management.
Preferred Knowledge, Skills, and Abilities:
- Two to three years of in-depth experience working with Configuration Management (CM)/CMDB, Discovery, and Service Mapping in an enterprise environment.
- Strong background in ServiceNow and the ServiceNow CMDB.
- Fundamental knowledge of Cloud Technology (Google, AWS, Azure).
- Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences.
- Self-starter capable of working with limited supervision.
- Strong team player with a passion for ITSM excellence.
- Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders.
- Ability to manage multiple projects in a fast-paced environment.
- Preferred experience with MS O365.
- Bachelor s Degree in computer science, Information Systems, Business Administration, or related field, or equivalent work experience.
- ITIL V3/V4 certification is strongly preferred.
