CX Training Professional

Skills / Technical Competencies:

• Experience working in the L&D domain as a consultant or senior instructional designer, with a solid understanding of instructional design, adult learning principles, training needs analysis, and eLearning development.
• Experience in collaborating with SMEs and stakeholders, working with various audience sets and business functions to drive engagement and build good working relationships.
• Expertise in collaborating with vendors to develop content.
• Working knowledge of popular authoring tools such as Articulate Storyline, Adobe Captivate, Adobe Design Studio, etc.
• Knowledge of LMS platforms.
• Working knowledge of MS Team rooms, Webex, and Zoom for virtual training programs.

Domain Knowledge -

Technical, Sales & Marketing:

• Experience in developing technical training for systems, products, processes, etc.
• Experience developing Sales-focused training primarily for Sales Representatives / Account managers/ Business Development managers, etc.
• Awareness/Knowledge of marketing campaigns internal & external to support stakeholders (Global customers)

Automation Products :

• Basic awareness of the Automation industry and products (such as DCS/ PLC /Building controls / HVAC / 3D Modelling)

Communication Skills:

• Excellent communication and presentation skills
• Excellent at understanding customer needs, handling objections, influencing, and offering effective solutions

• Conduct stakeholder conversations / Voice of customer to understand the client context and audience profile and ensure learning objectives/training are aligned, solutions are done right, implementation is seamless, and effectiveness is ensured.
• Design and develop learning solutions in multiple modalities, such as classroom, virtual, job aids, videos, etc.
• Conduct analysis to identify key tasks/skills to target in the curriculum and support leadership teams in performing post-implementation evaluations on key performance and business metrics.
• Collaborate effectively with global stakeholder teams; Training Delivery, LMS, and Compliance teams, to identify knowledge gaps, and develop technical and non-technical training content.
• Manage, support, and execute learning curriculum maintenance review and implementation cycles.
• Collaborate with a global team of learning design professionals to develop learner engagement strategies, evaluation plans, and process improvement initiatives.
• Facilitate training programs or get involved in training the trainer as necessary

Educational Qualification : (Graduate/Post-Graduate degree preferably with technical background)

Exp- 5-7 yrs.