CX Manager

• Monitor the compliance of Processes by the Role Holders and immediately escalate the GAP / Deviation to GM. Should also ensure that the understanding of the Processes is there with the role holders
• Educate and train the Dealership sales team to implement action plans based on Intello CCCFs RCA to ensure customer centricity
• Ensure timely follow-up and closure of Customer concerns
• Ensure timely calling pre-sales and post-sales to capture customer feedback. Review the feedback and take necessary actions
• Monitor the review of Cleanliness, Upkeep, and Maintenance of Showroom & Parking Premises, Customer Interface areas, and Display of POP (all posters & standee) and information boards (Daily Delivery Board, Offer Of the month, etc.) by the Admin’s head

Experience:

• Minimum 3 to 5 years of experience in Sales function.
• Knowledge about automobile industry desirable

Skills & Competencies:

• Ability to ensure the right implementation of the sales process in the dealership. Follow key metrics actively to identify gaps, develop action plan and ensure adherence
• Ability to build meaningful and long-term relationship with employees.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person