CX Fraud Prevention QA Specialist

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. As a Fraud Detection QA Specialist, you will play a pivotal role in safeguarding our organization's warranty policy by preventing AI-driven attacks and curbing fraudulent claims. In this dynamic role, you will work closely with cross-functional teams to implement and enhance fraud detection systems, ensuring the integrity of our warranty processes. Experience - 6 to 10 Years Job Responsibilities: - Develop, implement, and continuously improve fraud prevention strategies in collaboration with data scientists, analysts, and IT professionals. - Stay abreast of emerging AI-driven attack methods and proactively adjust fraud prevention measures. - Conduct rigorous quality assurance testing on fraud detection algorithms and systems to identify vulnerabilities and potential points of exploitation. - Work closely with development teams to implement robust testing protocols and ensure the effectiveness of countermeasures. - Utilize data analytics and anomaly detection techniques to identify unusual patterns or behaviors indicative of fraudulent claims. - Collaborate with data scientists to refine models for improved accuracy in detecting anomalies. - Ensure adherence to warranty policies and guidelines, identifying and addressing any deviations or suspicious activities. - Provide recommendations for policy enhancements to mitigate future risks. - Conduct thorough investigations into suspected fraudulent claims, document findings, and escalate issues as necessary. - Generate comprehensive reports on detected fraud, trends, and recommend improvements to senior management. - Collaborate with internal stakeholders to strengthen fraud prevention processes and ensure a cohesive approach. - Develop and deliver training programs to educate relevant teams on fraud detection best practices and evolving threats. - Foster a culture of awareness and vigilance regarding fraudulent activities across the organization. - Stay informed about industry best practices and advancements in fraud detection technologies, incorporating improvements into existing systems. - Proactively identify areas for continuous improvement in fraud detection processes. Logitech offers comprehensive and competitive benefits packages and flexible working environments designed to support your wellbeing and that of your loved ones. If you believe you are the right candidate for the opportunity, we encourage you to apply. Logitech values diversity and inclusivity and celebrates individual differences. We support a culture of good health that encourages physical, financial, emotional, intellectual, and social wellbeing. We provide a variety of benefits that vary based on location. If you need assistance with the application process or require alternative methods for applying, please contact us toll-free at +1-510-713-4866 for prompt assistance.,