Job
Description
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for a Senior Associate CX Coordinator who will be responsible for enabling CX Area/Regional leaders to manage the CX program. This professional works closely with Client Experience regional leaders to coordinate with various teams, capture feedback, aggregate feedback results, analyze & identify trends and issues, publish reports, and recommend improvements to enhance client feedback. Your key responsibilities include managing any/all queries from the Area(s)/Region(s) around the CX program, Global CX system, CX guidelines, and key metrics. You will effectively manage and prioritize the workload to meet tight deadlines and handle shifting priorities. Providing client input to leadership by implementing the methods within the client feedback framework, managing and coordinating the logistics associated with focus groups or interviews, preparing and administering reports/dashboards for management/client, and performing quantitative/qualitative analysis. You will also manage regional databases, continually review and improve processes to streamline the client feedback framework, and cross-train peers to ensure seamless support of reporting and feedback initiatives. The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, communication, organizational, and time management skills. Expertise in Excel, PowerPoint, and Power BI is essential. Exposure to other visualization tools like Spotfire and Alteryx would be an added advantage. Good research and analytical skills to simplify complex issues and communicate them to a variety of audiences are necessary. Prior knowledge of generating insights, excellent oral & written communication skills, expertise in project management, and the ability to work effectively with clients and other management are key attributes for success. To qualify for the role, you must have a Bachelor's degree with a Master's degree preferred, approximately 3-5 years of experience in a similar industry, a background in research, project planning, and/or analysis is preferred, and have worked in a large global organization. Technologies and Tools: Expertise in Excel, PowerPoint, and Power BI is required. Prior knowledge of generating insights and exposure to other visualization tools like Spotfire and Alteryx would be beneficial. What we look for in a candidate includes flexibility, project management skills, experience in quantitative reporting (knowledge of qualitative analysis is an advantage), ability to work effectively with clients and other management, good oral and written communication skills, self-driven attitude, and the ability to manage a number of concurrent activities with strong multi-tasking, prioritization, communication, organizational, and time management skills. EY Global Delivery Services (GDS) is a dynamic and truly global delivery network that offers fulfilling career opportunities across various disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Continuous learning, success defined by you, transformative leadership, and a diverse and inclusive culture are some of the benefits of working at EY. EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse,
