Customer/Technical Support Executive

We are looking for a skilled and enthusiastic Customer Technical Support Executive to join our team. The ideal candidate will handle customer inquiries, troubleshoot technical issues, and ensure a seamless user experience for our products and services.

Responsibilities:

• Provide timely and effective technical support to customers via calls, chats, and emails.
• Diagnose and resolve issues related to software, hardware, and network connectivity.
• Guide customers through product features, configurations, and troubleshooting steps.
• Maintain and update customer records and support logs in the system accurately.
• Coordinate with the technical and product teams to resolve escalated issues.
• Assist in preparing reports and documentation related to customer support activities.
• Ensure high levels of customer satisfaction through professional communication and problem-solving.

Requirements:

• 0–2 years of experience in a customer support or technical support role.
• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field (preferred).
• Strong technical aptitude with basic knowledge of software, hardware, and networking.
• Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM tools is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Ability to multitask and work effectively in a team-oriented environment.

Job Type: Full-time

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person