Customer/Technical Support Executive-International

1 - 5 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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On-site

Job Type

Full Time

Job Description

As a Customer/Technical Support Executive for an international process, your role will involve: - Handling international customer calls efficiently and professionally. - Understanding customer needs and providing appropriate solutions. - Troubleshooting issues and escalating complex problems when necessary. - Following call handling protocols and maintaining call quality standards. - Maintaining accurate and detailed records of interactions. - Meeting performance targets (KPIs) for customer satisfaction, call handling time, and resolution. The ideal candidate for this role should be self-motivated and passionate about customer support. You should possess excellent English communication skills with no grammatical errors or MTI. Salary Budget: 27K - 35K CTC per month + performance-based incentives Location: Jaipur No. of Positions: 50+,

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