Customercare (Healthcare)

Job Description

Managing incoming and outgoing calls from leads customer service inquiries Identifying and assessing customers’ needs to achieve satisfaction Manage large amounts of incoming and outgoing calls as well as compliant calls Generate sales leads from received data base from concern department Provide accurate, valid and complete information by using the right methods/tools Meet target oriented and customer service team sales targets and call handling quotas Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies accordingly your process Proven customer support experience or experience as a client service representative. Desired Candidate Requirements: Minimum Graduation with 3-10 years of experience in BPO/Tele calling related sector Familiarity with CRM systems technical knowledge for data updating in the system Customer orientation and ability to adapt/respond to different types of customers Excellent communication and presentation skills through voice/Non voices process Preferred ability to multi-task, prioritize and manage time effectively while taking calls Should be Proficient in Telugu, Hindi, Kannada, Tamil & Bengali any of these languages Male/Female and immediately joining candidates only can apply for this position. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Education: Bachelor's (Preferred) Language: Hindi (Preferred) Telugu (Preferred) Tamil (Preferred) Kannada (Preferred) Bengali (Preferred) Work Location: In person Application Deadline: 31/05/2025 Expected Start Date: 02/06/2025