Customer Voice Support (Tamil, InOffice)

Job Description: You will be the front line in delivering exceptional service to players as a Customer Support Specialist at Yes Rummy. Your responsibilities will include providing timely, empathetic, and knowledgeable support to players across various channels. This will involve resolving player issues, answering inquiries, and ensuring players are satisfied with their gaming experience to enhance their long-term engagement and loyalty. Key Responsibilities: - Provide high-quality customer support through live chat, email, phone, and in-game messaging - Collaborate with game development, community management, and technical teams to relay player feedback and concerns - Document player feedback, recurring issues, and product suggestions for product improvement - Improve problem-solving speed, accuracy, and response times - Focus on enhancing player experience, satisfaction, and loyalty - Collect feedback and game bugs from players to contribute to game enhancement Qualifications Required: - College diploma or bachelor's degree preferred; relevant gaming experience also considered - Proficiency in Tamil and English to communicate with game users - Basic knowledge of games, ability to learn quickly, and passion for gaming - Strong logical thinking and excellent communication skills - Sense of responsibility, ability to spot and fix issues proactively - Positive, honest, dependable, enthusiastic, and driven - Quick learner, goal-oriented, and result-focused - Ability to work under pressure, handle rotating schedules, and stay calm under stress Additional Details: No additional details provided in the job description.,