Job Description : Customer Support Specialist (Tamil Voice) Experience Range : 2 to 5 years of experience Job Overview: As a Customer Support Specialist at Yes Rummy , you will be the front line in delivering exceptional service to our players. You will be responsible for ensuring players have an outstanding experience with our games by providing timely, empathetic, and knowledgeable support across multiple channels. You will help resolve player issues, answer inquiries, and ensure players are satisfied with their gaming experience, contributing to their long-term engagement and loyalty. Job Requirements : A college diploma or bachelor’s degree is preferred (but relevant gaming experience can make up for it). Should be able to speak in Tamil / English with game users is must . Basic knowledge of games, the ability to learn new things fast, and a passion for gaming. Strong logical thinking and great communication skills. A solid sense of responsibility and service, with the ability to spot, report, and fix issues proactively. Positive, honest, dependable, enthusiastic, and driven to succeed. Quick learner, goal-oriented, and focused on results. Can handle pressure and is okay with working shifts and rotating schedules. Stays calm under stress and is flexible with shift-based work. Job Responsibilities: Provide high-quality customer support through various channels, including live chat, email, phone, and in-game messaging Work closely with the game development, community management, and technical teams to provide feedback and relay any emerging player concerns or issues. Document player feedback, recurring issues, and product suggestions to inform product teams of potential areas for improvement. Work on improving problem-solving speed, accuracy, and response times. Focus on giving players the best experience and boosting their satisfaction and loyalty. Collect feedback and game bugs from players, share them with the development team, and help make the game better. Job Budget: No Bar for Right candidate. Why Join Us? Impact : Become a key player in shaping the overall player experience and success of our games. Growth : Take advantage of opportunities to grow and advance in a dynamic and innovative company. Culture : Join a team that values collaboration, creativity, and a shared passion for gaming. Show more Show less
Run ads campaign for our products on major Indian social media platforms. Develop marketing plans for different states to grow our user base. Manage daily ad campaigns to ensure they run correctly. Track, analyze, and report ad performance data. Suggest and make improvements based on data. Be responsible for increasing revenue and profit from ads, including user acquisition through new media channels. Have a sharp eye for data. Constantly look for new target audiences and test new ad formats. Should have strong understanding of Google Ads, Meta Ads, Google Analytics and Similar Platform Experience running ads for real money games. Familiar with analytics platforms like AppsFlyer and Adjust. Highly sensitive to data changes. Able to think deeply, find root causes of problems in data, and create plans to fix them.
As a Marketing Specialist, your primary responsibility will be to run ads for our products on major Indian social media platforms and develop marketing plans to expand our user base across different states. You will be tasked with managing daily ad campaigns to ensure their correct execution. It will also be crucial for you to track, analyze, and report on ad performance data, using the insights gained to suggest and implement improvements for optimal results. Your role will include a focus on increasing revenue and profit generated from ads, with a particular emphasis on user acquisition through new media channels. A keen eye for data will be essential, as you will continuously seek out new target audiences and test innovative ad formats to enhance our marketing strategies.,
As a Customer Support Specialist at Yes Rummy, you will play a crucial role in providing exceptional service to our players. Your primary responsibility will be to ensure that players have a positive and satisfying gaming experience by offering timely and empathetic support through various channels. Your ability to communicate effectively in Tamil and English with game users is essential for this role. Ideally, you should possess a college diploma or bachelor's degree, although relevant gaming experience can be considered as well. Having a basic understanding of games, a knack for quick learning, and a genuine passion for gaming will be advantageous. Your strong logical thinking, excellent communication skills, and a proactive approach to problem-solving will contribute to your success in this position. You will be expected to deliver high-quality customer support through live chat, email, phone, and in-game messaging. Collaborating closely with game development, community management, and technical teams, you will relay player feedback and address emerging concerns effectively. Your ability to document player feedback, identify recurring issues, and suggest product improvements will be crucial in enhancing the overall gaming experience. This role requires you to focus on improving response times, problem-solving efficiency, and player satisfaction. Your commitment to collecting feedback, reporting game bugs, and collaborating with the development team will contribute to the continuous enhancement of the game. You should be prepared to work in shifts, handle pressure effectively, and maintain a calm and flexible attitude towards your responsibilities. Joining Yes Rummy as a Customer Support Specialist offers you the opportunity to make a significant impact on the player experience and game success. You will have the chance to grow and advance in a dynamic and innovative company that values collaboration, creativity, and a shared passion for gaming. If you are positive, dependable, enthusiastic, and driven to succeed, we welcome you to be a part of our team.,