Customer Support - US Night

location - iffco chowk ,sector 18

2 rounds of interview

budget - upto 4.5 lpa

exprnce - 1-5 years in international calling

JD is - Job tittle- Financial Analyst -Voice

Job description

Note- This is a night shift job and we are looking for immediately available candidates.

Required Skills

• Fluency in English
• International calling experience
• Minimum 1-5 year of experience in voice process is required

Role & responsibilities

• This is a full-time on-site role for a Global Customer Support located in Gurugram
• Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat.
• Address customer concerns, resolve problems, and ensure customer satisfaction.
• Handle customer complaints professionally and escalate issues when necessary.
• Communicate effectively with customers, colleagues, and other departments within the organization.
• Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.

Perks and benefits

• Night meal
• Both side cabs within Gurgaon city
• Group medical insurance

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Paid sick time

Application Question(s):

• comfortable with night shift?

Experience:

• international voice: 1 year (Preferred)

Work Location: In person