Customer Support Technician

Experience:

· Prior experience in customer service, support or technical support is a preferred (2 years).

· Ability to quickly learn our software and gain a basic understanding of assigned product area

· Basic analytical skills to identify, diagnose and resolve customer issues.

· Basic ability to accurately diagnose and resolve issues.

· Fundamental and effective written and verbal communication, with the ability to explain technical concepts to non-technical users.

· Flexibility to adapt to changing processes, tools, and customer needs.

· Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously.

· Meticulous attention to detail in documenting customer interactions and technical issues.

· Customer-focused mindset with a desire to help and support users and colleagues

· A strong commitment to providing excellent customer service and maintaining high customer satisfaction.

· Candidates should be comfortable working at any time and be open to rotational shifts.

Technical / Functional Skills: Proficient in using a computer and keyboard.

Job Types: Full-time, Permanent

Pay: ₹8,561.91 - ₹33,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person