Customer Support Specialist | Part Time

Tummee Part-time Customer Support Specialists

About Tummee:

At Tummee.com, we started with the simple realization that yoga has the potential to nourish and transform individuals, and in turn, societies. Yoga teachers play a critical role in this transformation, and we believe they can have an even greater impact with the right tools and resources. Tummee’s mission is to empower yoga teachers worldwide by providing them with the tools they need to plan and teach effective yoga classes.

To support this mission, we have built a sophisticated yoga platform that enables teachers to efficiently plan their lessons. Our platform also serves as a comprehensive knowledge repository, offering access to an extensive library of yoga poses and sequences. We are continuously evolving our product to better serve the needs of yoga teachers.

At Tummee.com, we are proud of our outstanding global presence in 100+ countries and the trust we’ve earned from our community over the last 7+ years. With over 50,000 perfect 10/10 ratings, 300+ five-star ratings on Facebook and over 45,000+ Instagram and Facebook followers, our platform is recognized as the top choice in the industry for yoga teachers worldwide. 

empathetic and highly motivated Customer Support Specialist

In this position, you'll be the primary point of contact for our users, ensuring their questions are answered accurately, efficiently, and with a customer-first mindset. If you're passionate about helping others, thrive in a fast-paced environment, and are committed to continuous improvement, we encourage you to apply.

What You'll Be Doing

• Timely response to customer queries
• Provide correct, empathetic, and complete solutions to customer questions, ensuring high quality and no need for rework.
• Independently research and resolve issues, coordinating with other teams as needed.
• Drive tasks to completion by actively engaging with team members and internal resources.
• Update online documentation based on new learnings and common queries.

• Prioritize tasks and

  demonstrate strong problem-solving skills to move issues forward efficiently.
• Follow all established checklists and customer success processes.
• Provide updates in team meetings.

Requirements

• Reasonable technical skills to understand Tummee platform features and functionality.
• Proven experience in a customer support or customer service role, preferably in a fast-paced environment.
• Exceptional written and verbal communication skills with a keen eye for detail.
• A flair for writing persuasively.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• A passion for customer excellence.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge about SaaS software platforms (good to have).

Qualifications

• English majors

  or majors in any other branch with strong English speaking and writing skills.

Other Details

• Part-time Work Availability

  : Minimum commitment of 2 hours per day during weekdays and 1 hour per day on weekends.

• Location

  : Remote.



Link to application: