Customer Support Specialist

ABkps Outsourcing Pvt Ltd (Work from Office)

International Voice Process (Fluent English)

Job Title : International Voice Process

Fluent English is Mandatory. ***Female Preferred.***

Available shifts: ( 3:30PM - 11:30PM & 11:30PM - 7:30AM)

-->Job Duties and Responsibilities

- check in/check out.

- Coordinating with the ground staff of the Hotel.

- Answer and address incoming phone calls in a timely and polite manner

- Clearly determine the purpose of the call. Efficiently manage multiple phone calls.

- Deal with queries and provide correct information

- Take reservations

- Handle modifications or cancellations of existing reservations

- Handle and resolve guest complaints

- Be able to answer any questions relevant to a guest's reservation, hotel amenities, driving

directions, area information, billing questions, etc.

-Take and deliver messages accurately and completely.

-->Qualifications

- High school diploma

- knowledge of administrative and clerical procedures

- knowledge of computers and relevant software applications

- knowledge of customer service principles and practices

- Be able to work overnight

Skills

- Strong Verbal and Written communication skills (English)

- Attentive listener

- Professional personal presentation

- Customer service oriented

- Organized

- Stress tolerance

- Show Initiative

- Problem solver

Available shifts: ( 3:30PM - 11:30PM & 11:30PM - 7:30AM)

(6 days working a week, rotational week off) ,(Onsite Position)

"Candidate should be flexible to do any given shift"

Location : Surat (Female Preferred)

Salary : 18,000-26,000

Freshers are can apply.

Salary is no bar for right candidate

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹26,000.00 per month

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Evening shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Shift allowance

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person