Customer Support ( solar industry)

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About the Role

Key Responsibilities

• Act as the first point of contact for customer queries and service requests after sales and installation.

• Manage inbound/outbound calls, emails, and chat support in a professional manner.

• Address customer issues, troubleshoot basic solar system problems, and escalate technical matters to relevant teams.

• Coordinate with operations, technical, and service teams to ensure timely resolution of complaints.

• Maintain accurate records of customer interactions in CRM systems.

• Follow up with customers to ensure issues are resolved and satisfaction levels are high.

• Provide feedback to management regarding recurring issues to improve products and services.

• Support warranty claims and service-related documentation.

Requirements

• Bachelors degree or diploma in any field (preferred in Business, Engineering, or related).

• 1 - 3 years of experience in customer service, preferably in the solar/renewable energy or related technical industry.

• Excellent communication skills in English (written & verbal).

• Ability to handle customer queries with patience, empathy, and professionalism.

• Basic technical understanding of solar products will be an advantage.

• Strong organizational and problem-solving skills.

• Proficiency in MS Office and CRM tools.

What We Offer

• Opportunity to work with a fast-growing Australian solar brand.

• International client handling experience.

• Competitive salary package of 25,000 30,000.

• Professional development and growth opportunities.

• Supportive work environment in Ahmedabad.

How to Apply