Customer Support

Key Responsibilities:

• Handle inbound & outbound customer calls with professionalism.
• Provide accurate product or service information to customers.
• Resolve customer queries efficiently and ensure high satisfaction.
• Manage customer complaints, follow up, and close issues within timelines.
• Maintain detailed records on CRM/ERP/Excel.
• Coordinate with internal teams for order updates and customer requirements.
• Identify recurring issues and escalate to the senior team.
• Achieve call handling quality standards and response time targets.

Requirements:

• Minimum 1 year of experience in Customer Support / Telecalling / BPO / Sales Coordination.
• Excellent communication skills (clear, confident, and polite).
• Strong problem-solving and customer-handling attitude.
• Good command over computer tools (Excel, Email, CRM).
• Ability to handle pressure and high call volume.
• Consistent job history and stable previous employment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person