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Customer Support Representative

0 - 31 years

0 Lacs

Posted:3 weeks ago| Platform: Apna logo

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Work Mode

Remote

Job Type

Full Time

Job Description

We are hiring a Customer Support Representative who is flexible with 24/7 rotational shifts. Respond to customer queries via phone, chat in a timely and professional manner. Provide accurate, valid, and complete information by using the right tools and resources. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain a high level of customer satisfaction through excellent service. Keep records of customer interactions, process customer accounts, and file documents. Identify and escalate issues to the appropriate departments when necessary. Work closely with internal teams to resolve customer concerns. Flexible with timings shifts will be rotational based on work requirements.

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