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Customer Support Representative

2 - 3 years

0 Lacs

Noida, Uttar Pradesh, India

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

support service transactions crm communication

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Representative Job Summary: We are looking for a motivated and customer-focused individual to join our team as a Customer Relationship Associate. The ideal candidate will be responsible for making outbound calls and handling inbound inquiries, ensuring excellent customer service and addressing customer concerns effectively. Key Responsibilities: Make outbound calls to customers for sales, follow-ups, or feedback. Handle inbound customer inquiries and provide necessary assistance. Understand customer needs and provide relevant solutions or information. Maintain accurate records of customer interactions and transactions in the CRM system. Follow up with customers to ensure satisfaction and resolution of issues. Collaborate with internal teams to address customer concerns efficiently. Required Skills & Qualifications Graduation is any stream. Excellent verbal and written communication skills. Ability to handle customer queries with patience and professionalism. Strong problem-solving skills and a customer-first approach. Ability to work in a fast-paced environment. Prior experience in a similar role is a plus but not mandatory. Experience: 2-3 years in as Customer care support Salary : 30 to 32K Per Month Location: Sector-142, Noida (Near 142 Noida Metro station- Aqua Line) For more details, please visit www.serekoshop.com Show more Show less

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