Who We Are Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started. Job Description Job Overview: We are seeking an experienced and motivated Support Team Supervisor to lead and inspire our customer support team. The ideal candidate will be responsible for overseeing day-to-day operations, ensuring exceptional customer service, and driving team performance to align with the targets set forth by the Support Manager. As a Lead, you will play a key role in identifying training opportunities and escalating them to the Manager. You may be expected to mentor team members to deliver top-notch support to our valued customers. Responsibilities Lead and mentor a dynamic support team, fostering a positive and collaborative work environment. Provide guidance, coaching, and mentorship to team members for continuous professional development. Work with the Support Manager to establish targets and goals for their respective teams that align with the department metrics and defined service level agreements (SLAs). Conduct periodic 1-on-1 meetings with agents to discuss performance, goals, and address individual concerns. Handle disciplinary actions when necessary and ensure adherence to company policies. Monitor and manage daily support operations, ensuring efficiency and effectiveness. Collaborate with cross-functional teams when necessary to address escalated issues and improve overall customer satisfaction. Manage the workflow of agents, create team schedules across multiple shifts, and delegate tasks to ensure workload balance. Help Support Manager, as necessary, in conducting regular performance evaluations and providing constructive feedback to team members. Assist with PTO (Paid Time Off), and Sick Time request management. Assist with interviewing and hiring of new Client Support Representatives Location: Hyderabad - Onsite We Put Our Employees First We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future. You’ll Fit Right In If You Do the hard work and go out of your way to deliver excellence Own outcomes and learn from your mistakes Are a collaborative and supportive team player—win or lose, you lift others up Value authenticity, diverse perspectives, and inclusion in the workplace Have a passion for smart tech and the real estate industry Privacy Policy Show more Show less

Who We Are Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started. Job Description We are looking for an IT Support Specialist to provide technical support for internal teams across the company. They get new employees up and running on all systems, control/monitor system access, troubleshoot system issues and guide/solve technical issues that may arise. It is an onsite role. Responsibilities Assist with the Service Desk and IT operations including but not limited to: IT incident/problem escalation and communication, IT service level adherence and reporting, IT performance, IT operational documentation and processes. Assist with network architecture, maintenance and support of holistic technology solutions that integrate with process and personnel solutions to support key business objectives. Assist with and execute deployments for new software platforms, migrations to new platforms and sunsetting of existing platforms, as needed. Add to the excellent quality of service provided by the IT Support Team. Responsible for on-boarding and off-boarding employees to business applications based on their role and responsibilities. Define, document, and abide by processes to increase efficiencies and provide better support. Order equipment for new hires and maintain inventory of existing equipment (laptops, monitors, peripherals, etc.) Configure equipment and accounts for new employees - installing required software and creating accounts in appropriate systems Maintain access to tools and applications as employees change roles or terminate Assist employees with company hardware and software issues Other duties as assigned Required Qualifications 2 to 4 years of experience in a technical customer support role with strong knowledge of troubleshooting, complex technical issues. Preferably, candidates have a B.E./Btech/M.Tech. or combination of technical certifications and similar IT roles. Excellent written and verbal communication Passionate about tech and a desire to learn Impeccable organization and planning skills Hands on experience supporting Windows/MacOS Network experience Preferred Qualifications Experience with Jira, S1, Okta, GWS, NinjaOne and Jumpcloud College or comparable technical training We Put Our Employees First You’ll Fit Right In If You’re Do the hard work and go out of your way to deliver excellence Own outcomes and learn from your mistakes Are a collaborative and supportive team player; win or lose you lift others up Value authenticity, other’s perspectives, and diversity in the workplace Have a passion for smart tech and the real estate industry We Put Our Employees First We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future. You’ll Fit Right In If You Do the hard work and go out of your way to deliver excellence Own outcomes and learn from your mistakes Are a collaborative and supportive team player—win or lose, you lift others up Value authenticity, diverse perspectives, and inclusion in the workplace Have a passion for smart tech and the real estate industry Privacy Policy Show more Show less