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Mits Natura Limited
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Customer Support Representative

Customer Support Representative

Mits Natura Limited

0 years

1 - 2 Lacs

panchkula haryana

Posted:3 months ago| Platform: SimplyHired logo

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Skills Required

customer service english in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Representative

Location: Panchkula/ On-site

Company name: Mits Group of Company

Job Overview

We are seeking a highly motivated and empathetic Customer Support Representative to join our team. In this role, you will be the first point of contact for our existing clients, assisting them with inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

Respond to client inquiries via phone, email, or chat in a professional manner.
Resolve client issues related to products.
Track and follow up on open customer issues to ensure timely resolution.
Record and maintain detailed notes of client interactions and issues in the CRM system.
Provide guidance and solutions for troubleshooting and technical support, where applicable.
Collaborate with other teams (sales, technical support, etc.) to escalate complex issues when necessary.
Assist clients with product orders, renewals, or upgrades, when applicable.

Qualifications

Previous customer service or support experience, especially in handling inquiries from existing clients.
Strong communication skills, both verbal and written.
Excellent problem-solving and critical-thinking abilities.
Patience and a customer-first attitude.
Ability to remain calm and effective under pressure.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

English (Required)

Work Location: In person

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