Customer Support Representative

• Respond promptly to student inquiries through calls, emails, WhatsApp, and chat support.
• Guide students on course details, access, login issues, and learning portal navigation.
• Resolve technical or payment-related issues by coordinating with the concerned teams.
• Provide continuous support to students post-enrollment to ensure smooth learning experience.
• Assist learners in scheduling classes, understanding course modules, and accessing recorded sessions.
• Address refund, rescheduling, or course upgrade-related queries professionally.
• Maintain a positive, empathetic, and professional attitude toward students.
• Build trust and rapport with learners to ensure high satisfaction and retention.
• Collect student feedback and escalate issues to improve services.
• Follow up with enrolled students to check on their progress and resolve concerns.
• Re-engage inactive learners and encourage them to continue their learning journey.
• Inform students about new courses, workshops, webinars, and offers.
• Maintain records of student interactions, feedback, and issues.
• Update CRM/ERP systems with accurate details of conversations and resolutions.
• Generate daily/weekly reports on support activities and share insights with the management team.
• Stay updated with the latest course content, stock market trends, and platform features.
• Participate in regular training sessions to enhance support and communication skills.
• Coordinate with the sales, technical, and academic teams for faster resolution of queries.
• Share common student concerns with the management for process improvement.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 9867968265