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Cybertoss
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Customer Support Representative

Customer Support Representative

Cybertoss

0 - 1 years

2 - 3 Lacs

kolkata

Posted:1 day ago| Platform:

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Skills Required

customer service representative training basic customer support representative excel time management social media database ms word icse

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly empathetic and solution-oriented Customer Service Representative to join our team. The ideal candidate will be adept at handling customer inquiries and issues primarily through chat channels, providing exceptional service and addressing the pain points and concerns of our global customers ensuring their satisfaction and loyalty.

Job Responsibility

Respond to inquiries via email, chat, and social media.Resolve complaints and issues promptly.Knowledge of CRMs like Zendesk, Zoho, and others.Provide accurate product and service information.Process orders, returns, and exchanges.Investigate and resolve complaints.Escalate issues when necessary.Follow up with customers for resolution.Maintain records of customer interactions.Update customer information in the database.Prepare customer feedback reports.Communicate effectively to resolve customer needs.Collaborate with team members and departments.

Educational Requirement

Any Graduate
Excellent English Communication skill ( Verbal Efficiency)
Basic computer knowledge - (MS Word and MS Excel Efficiency)
Internet Savvy (Efficiency)
Email (Efficiency)
Good Knowledge about Social Media (Preferred)

Experience Requirement

Fresher

Additional Requirement

Age 22 to 32 years
Both males and females are allowed to apply
Male Candidates must be comfortable in Night shift
Excellent communication skills
Ability to work methodically and meet deadlines
Team spirit; strong communication skills to collaborate with clients and other team members
Good time-management skills
**Candidates who are located in Hooghly district or nearby Hooghly district will be more preferable**
**Candidates, belonging from a CBSE or ICSE background will be given preference**

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Customer Support Representative