Customer Support - Operations (Intern)

Customer Support Operations Intern

Location

Type:

Department:

Role Overview

As a Customer Support & Operations Intern

Key Responsibilities

Customer Support & Operations

• Handle

  inbound and outbound customer calls

  for bookings, queries, payments, cancellations, and itinerary changes.
• Manage and update

  customer itineraries

  , coordinating with suppliers, hotels, and airlines for confirmations.
• Ensure

  timely and empathetic resolution

  of customer grievances and escalations.
• Track booking workflows including

  refunds, payments, and post-booking support.

• Maintain records and operational data in CRM systems and Excel trackers.

Product Marketing & Experience

• Gather and analyze

  customer feedback

  to identify pain points and improvement areas.
• Collaborate with product and marketing teams to

  create communication content

  , such as travel tips, itinerary highlights, or FAQs.
• Support

  marketing campaigns and social content

  related to destinations, offers, and user stories.
• Share insights from customer interactions to help refine

  product features and experience flows.

What We're Looking For

• Excellent

  verbal and written communication skills

  (English & Hindi).
• Strong

  problem-solving attitude

  with a customer-first mindset.
• A knack for storytelling or creating engaging travel-related content is a plus.
• Basic understanding of

  travel operations, itinerary planning, or customer handling

  preferred.
• Familiarity with CRM tools, Google Workspace, or Excel.

• Prior experience or internship in the travel / tourism industry

  is highly preferred.
• Energetic, detail-oriented, and comfortable working in a

  fast-paced startup

  environment.

Qualifications

• Pursuing or recently completed a Bachelor's degree in

  Travel & Tourism, Business Administration, Marketing, Ops or Hospitality

  .
• Freshers passionate about travel, operations, and marketing are welcome to apply.

Why Join Us

• Be part of a

  growing travel tech startup

  disrupting how people experience travel.
• Gain

  end-to-end exposure

  to travel operations, customer management, and product marketing.
• Work directly with the founding and product teams to shape the traveler experience.
• Opportunity to

  convert to a full-time role

  based on performance and business need.
• Exciting incentives on top of stipend

If travel, tech, and customer delight excite you we'd love to have you on board.