Customer Support Manager - ALM (Asset Liability Management)

As a Customer Support Manager - ALM (Asset Liability Management) at the company, your role will involve providing services to customers within the functional and technical areas of Ambit ALM and Data Integration, focusing on the profitability product portfolio. You will also be responsible for offering support over product functionalities in the field of Banking Risk Management. Key Responsibilities: - Develop an in-depth functional/domain know-how and work flows of the product. - Develop a sound technical and architectural understanding of the product. - Document business and data requirements, including fact-finding and analysis of business workflows, system requirements, SOW, VOS, etc. - Train Business users on Ambit ALM/ADI solutions. - Develop a customer-centric approach and the ability to multi-task. - Log issues into SalesForce and monitor them through to closure. - Review and research issues that arise. - Proactively communicate the status of those issues with the clients. - Work closely with PS and Development teams to resolve and respond to customer issues under specified SLAs. Qualifications Required: - Should have a strong awareness of product profitability and product pricing, including balance sheet. - Good understanding of ALCO reporting and country-specific norms. - Ability to understand customer requirements and expectations. - Ability to provide domain and subject matter expertise. - Strong awareness in valuation models and balance sheet. - Good understanding of General Ledger/Accounting functionality. - Knowledge of Fund Transfer Pricing methodologies. - Ability to conduct effective product demonstrations to customers. - Thorough understanding of Microsoft Excel including usage of VBA Macros. - Basic understanding of relational databases, especially Microsoft SQL Server. - Excellent communication skills. - High level of confidence. - Project Management skills. - Client-facing skills with the ability to gather requirements and demonstrate results to clients. - Well organized with effective planning, prioritizing, and scheduling of activities. - Proactive and presentable. Please note that the company is involved in IT/Computers-Software industry and the required education for this role includes B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech. If you are interested in this role, please send your application to jobs@augustainfotech.com.,