Customer Support Manager - ALM (Asset Liability Management) Augusta Infotech

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

You will be responsible for providing services to customers within the functional and technical areas of Ambit ALM and Data Integration, profitability product portfolio. Also, you will be responsible for providing support over product functionalities in the area of Banking Risk Management. Your responsibilities will include developing an in-depth functional/domain know-how and work flows of the product, as well as developing a sound technical and architectural understanding of the product. You will be required to document business and data requirements, conduct fact-finding and analysis of business workflows, system requirements, SOW, VOS, etc. Additionally, you will be responsible for training Business users on Ambit ALM/ADI solutions, developing a customer-centric approach, and having the ability to multi-task. You will need to log issues into SalesForce and monitor them through to closure, review and research issues that arise, and proactively communicate the status of those issues with clients. Working in close coordination with PS and Development teams to resolve and respond to customer issues under specified SLAs will also be part of your role. Furthermore, you should be able to provide domain and subject matter expertise, present and train Business Users on Product usage and benefits, and present varied Test Scenarios. A strong awareness in product profitability, product pricing, balance sheet, ALCO reporting, and country-specific norms is required. You should have a good understanding of General Ledger/Accounting functionality, Fund Transfer Pricing methodologies, and asset-liability committees. It is essential to have the ability to understand customer requirements and expectations and propose design solutions. Effective communication skills, high confidence level, project management skills, and client-facing skills with the ability to gather requirements and demonstrate results to clients are crucial for this role. You should also be well-organized, proactive, presentable, and have effective planning, prioritizing, and scheduling of activities. In terms of technical skills, you should have a thorough understanding of Microsoft Excel including usage of VBA Macros, basic understanding of relational databases, especially Microsoft SQL Server, and be able to provide domain and subject matter expertise. Your educational background should be in B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech. Industry: IT/Computers-Software Role: Customer Support Manager - ALM (Asset Liability Management) Key Skills: ALM - Asset Liability Management, Banking And Risk Management, Customer Support Management, technical support management, Microsoft Excel including usage of VBA Macros, MS - SQL Server, Ambit ALM, ADI solution Email ID: jobs@augustainfotech.com,

Posted 1 week ago

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