Customer support- International

Role Overview: As a Customer Success Associate, your primary responsibility will be to handle customer queries through various communication channels such as phone, email, and chat. Your focus will be on providing accurate information and solutions to customers in a timely and professional manner, ensuring high levels of customer satisfaction by delivering excellent service. Additionally, you will be required to record and update customer interactions in the system as per process guidelines and escalate unresolved issues to the concerned department following proper escalation protocols. It is essential to follow company policies, processes, and quality standards during all customer interactions and work collaboratively with team members and support managers to achieve targets. Key Responsibilities: - Handle customer queries through phone, email, chat, or other support channels. - Provide accurate information and solutions to customers in a timely and professional manner. - Maintain a high level of customer satisfaction by delivering excellent service. - Record and update customer interactions in the system as per process guidelines. - Escalate unresolved issues to the concerned department following proper escalation protocols. - Follow company policies, processes, and quality standards during all customer interactions. - Work collaboratively with team members and support managers to achieve targets. Qualifications Required: - Bachelor's degree in any field. - Excellent communication skills. - Strong problem-solving abilities. - Ability to work in a fast-paced environment. - Prior experience in customer service is a plus. (Note: No additional company details were provided in the job description.),