Customer Support - International

Role Overview: As a Customer Success Associate, your main responsibility will be to handle customer queries through phone, email, chat, or other support channels. You are expected to provide accurate information and solutions to customers in a timely and professional manner to maintain a high level of customer satisfaction. Additionally, recording and updating customer interactions in the system as per process guidelines, escalating unresolved issues, and adhering to company policies and quality standards are crucial aspects of your role. Collaboration with team members and support managers to achieve targets is also essential. Key Responsibilities: - Handle customer queries through various support channels such as phone, email, and chat. - Provide accurate information and solutions to customers promptly and professionally. - Maintain a high level of customer satisfaction by delivering excellent service. - Record and update customer interactions in the system following process guidelines. - Escalate unresolved issues to the concerned department using proper escalation protocols. - Adhere to company policies, processes, and quality standards during customer interactions. - Collaborate with team members and support managers to achieve set targets. Qualifications Required: - Bachelor's degree in any field. - Excellent communication skills. - Strong problem-solving abilities. - Ability to work in a fast-paced environment and handle multiple tasks efficiently. Note: No additional details about the company were mentioned in the job description.,