Customer Support Executive(BPO)

Job Description

Job Description We are hiring Customer Support Executives for an international voice process for a reputed client. The role requires handling customer queries over the phone, ensuring excellent service delivery, and resolving issues efficiently. Key Responsibilities Handle inbound/outbound international customer calls professionally and empathetically. Address and resolve customer concerns related to products, services, or accounts. Maintain high levels of customer satisfaction through quality service and communication. Accurately document all call information according to standard operating procedures. Meet/exceed performance targets such as call quality, resolution time, and customer satisfaction. Collaborate with team members and support teams to ensure smooth process flow. Required Skills & Qualifications Must be a graduate (No diploma or 10+3 education will be considered). Excellent verbal communication skills in English are mandatory. Prior experience (2 months to 2 years) in international voice customer support is preferred. Must be willing to work in a rotational or UK shift. Strong interpersonal skills with the ability to handle pressure and multitask. Immediate joiners or candidates with up to 10 days' notice preferred. Additional Information Training will be provided upon joining. Opportunities for internal growth and performance-based incentives and both sides cab facility is available. Skills: customer service,international bpo,voice process,communication skills,multitasking,customer support,interpersonal skills,problem-solving,verbal communication,international voice process Show more Show less