Customer Support Executive

Yanolja Cloud Solution Pvt. Ltd.

17 years

0 Lacs

surat gujarat

Posted:4 days ago| Platform: SimplyHired logo

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Skills Required

hospitality bachelor's degree communication skills

Work Mode

On-site

Job Description

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Summary:

We are seeking a Customer Support Executive with 1-4 years of email support experience to join our hospitality SaaS team. The ideal candidate will deliver fast, accurate, and high-quality support, ensuring clients achieve success while meeting defined SLAs.

Roles and Responsibilities:

Handle client inquiries and technical issues via email with professionalism and speed
Troubleshoot and resolve problems, escalating complex cases when needed
Maintain accurate records and provide clear product guidance
Collaborate with the team to improve processes and enhance client experience
Meet or exceed customer satisfaction metrics and SLAs

Qualifications:

Bachelor’s degree or equivalent experience
1–4 years in customer or technical support, preferably in SaaS; hospitality experience is a plus
Strong written and verbal communication skills
Excellent problem-solving skills and attention to detail
Ability to multitask in a fast-paced, client-focused environment
Knowledge of cloud-based technologies is a plus
Must be willing to work permanent night shifts, rotation shifts, and holidays

If you are passionate about client success and enjoy delivering exceptional support, this role is for you. Join us to help our clients get the most out of our hospitality technology solutions.

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Customer Support Executive