Customer Support Executive

Join Whizlabs Redening Technology for Learning About Whizlabs At Whizlabs, were not just about training were pioneering world-class software products that redene how professionals learn and grow. Since 2000, weve empowered over 5 million individuals across 150+ countries, helping them transform their careers with innovative tools and platforms. As Nelson Mandela said, Education is the most powerful weapon which you can use to change the world. At Whizlabs, we bring this vision to life, building cutting-edge solutions that shape the future of learning and uplift communities worldwide. Are you passionate about delivering exceptional customer experiences, solving challenges, and building lasting relationships? At Whizlabs, were looking for a Customer Experience Executive who thrives on problem-solving, empathy, and collaboration to join our mission-driven team. If youre committed to creating impactful and meaningful customer journeys, this is the role for you! Why Whizlabs? At Whizlabs, we dont just deliver outstanding customer experiences we create a space where your passion for customer success can truly thrive. Freedom to Innovate: Take ownership of the customer journey, implement strategies, and enhance user satisfaction. Collaborate with Visionaries: Work with a diverse, innovative team that values customer-rst solutions. Employee Benets: Enjoy complimentary daily lunches (including non-veg options) and comprehensive medical insurance for you and your family. Career Growth: With opportunities for learning, leadership, and collaboration, Whizlabs is where your career in customer experience management reaches new heights. What Youll Be Doing Enhancing Customer Journeys: Handle inbound and outbound customer calls, emails, and live chat inquiries, ensuring a smooth and engaging experience. Resolving Issues: Address customer complaints eciently, ensuring high satisfaction and escalating complex issues when needed. Driving Satisfaction Metrics: Collect customer feedback, analyze satisfaction scores, and use insights to rene processes.

Building Relationships: Develop strong connections with customers, understanding their needs and anticipating future expectations. Collaborating Across Teams: Work with sales, product, and support teams to create customer-centric solutions. Implementing Best Practices: Use industry standards and innovative approaches to enhance customer experience and set new benchmarks. Skills & Expertise Were looking for a Customer Experience Executive who brings: Minimum 1+ years of experience in a customer experience or support role. Prociency in live chat and ticketing tools to manage and optimize support workows. Strong problem-solving skills with a customer-rst approach. Exceptional communication and interpersonal skills to connect with customers eectively. Data-driven decision-making abilities, using insights to improve customer satisfaction. A proactive, collaborative mindset, ensuring cross-team coordination for better customer success. Flexibility to adapt to changing priorities and evolving customer needs. What Were Oering At Whizlabs, were not just oering a jobwere oering a mission-driven career where you can: Make a Real Impact: Lead initiatives that improve customer satisfaction and retention. Grow as a Professional: Enhance your skills in a supportive, customer-focused environment. Collaborate for Success: Be part of a dynamic team that values your contributions and shares a vision for excellence. Optional: You can share a 2-minute video introduction along with your resume. Send both to careers@whizlabs.com. Join us to be part of a team thats not just shaping individual careers but redening how education impacts the world. Help us build the future of learning and transform lives globally! Apply now to be part of Whizlabs!