Customer Support Executive – Voice Process (Tamil/Malyalam) - Hyderabad

Job Description

Tech Mahindra is looking for freshers and experienced Multilingual Customer Support Executives for a voice-based process for a Home appliance project. This role is ideal for candidates with Excellent interpersonal and communication skills, and a passion for helping customers in solving their enquiries on inbound calls/Outbound calls/E-mail.

Key Responsibilities

• Handling the calls with good communication skills professionally.
• Can speak fluently in Tamil/Malayalam. Language Combination required: (English + Tamil/Malyalam)
• Exceptional phone manner
• Be a self-starter with attention to detail.
• Log in hours (Total hours 10::00 hrs. & Production hours – 9:00 hrs.) to be completed adhering to the break schedules & being punctual.
• Shift Hours: 24/7 window for Male employees and a rotational day shift for Females
• Always be updated with the Process knowledge & daily updates
• Process: Multilingual support for a Home appliance project
• Working days after training: 5days with 2 days rotational weekly off.
• Location: Tech Mahindra LTD,Ohris Towers,Near Clock tower,Beside Centenary Baptist church,secunderabad,500003

Required Skills & Qualifications

• Strong written and verbal communication skills with neutral Indian Accent.
• Ability to communicate calmly co-workers.
• Proficient in customer service
• Active listening and comprehension skills
• Ability to build positive relationships
• Freshers/Experienced, both are welcome.

Eligibility Criteria

• Immediate joiners only – must be available to join within a week.
• Candidates must be located in Hyderabad,Telangana.

What We Offer

• Permanent employment with work from office.
• Work with one of the world’s leading organisations.
• Career growth in global customer support and customer service domains.
• Two rounds of interview - HR round, Operations round.
• Tamil Language (1.75lpa with 13,063/- in hand)
• Malayalam Language (2.2lpa with 16,438/- in hand)

To Apply:
Send your updated resume to niharika@kriyahconsulting.com with the subject: "Customer Support Associate – Voice Process (English+Tamil/Malyalam) - Hyderabad".

Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹220,000.00 per year

Schedule:

• Day shift
• Monday to Friday
• Rotational shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Application Deadline: 10/08/2025