Customer Support Associate – Chat Process (AT&T – Telecom)

Job Description

Job Description Tech Mahindra is hiring Customer Support Associates for a non-voice chat process supporting our prestigious AT&T telecom client . If you have experience in international customer service, chat support, and upselling, and are looking to join a dynamic team, we want to hear from you! Key Responsibilities Handle customer queries via chat in a professional and timely manner. Assist customers with telecom services, billing, and troubleshooting inquiries. Identify customer needs and provide suitable product recommendations and upsell when appropriate. Maintain high levels of customer satisfaction and service quality. Ensure adherence to process guidelines, SLAs, and quality standards. Required Skills & Qualifications Minimum 6 months of experience in a non-voice/chat process . Prior experience with international customer support is mandatory . Telecom process background (preferably AT&T or similar). Strong written communication skills in English. Proven upselling capabilities within a support environment. Good analytical and problem-solving abilities. Ability to work in a fast-paced environment and meet performance targets. Eligibility Criteria Immediate joiners only – must be available to join before 10th June 2025 . Candidates must be located in Pune or willing to relocate at their own expense. What We Offer Competitive salary and incentive structure. Comprehensive training program. Opportunity to work with a global telecom leader. Career growth within Tech Mahindra’s global operations. To Apply: Send your resume to [email protected] with the subject line: "Chat Process – AT&T – Immediate Joiner – Pune" . Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹480,000.00 per year Benefits: Paid time off Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 10/06/2025 Expected Start Date: 10/06/2025