Customer Support Executive

Job Title: Customer Support Executive
Location: HSR Layout, Sector 1, Bangalore
Experience: 1–3 Years
Preferred Candidate: Female
Languages Required: Kannada, English, and Hindi (Mandatory)

Job Summary:

We are looking for a proactive and customer-oriented Female Customer Support Executive to join our team at HSR Layout, Sector 1. The ideal candidate will be responsible for resolving customer queries via calls, emails, and WhatsApp, while also managing a small team to ensure excellent support service delivery.

Key Responsibilities:

• Respond promptly to customer queries via phone calls, emails, and WhatsApp.
• Resolve customer complaints and issues efficiently with a strong focus on customer satisfaction.
• Lead and supervise a small customer support team, ensuring timely and quality responses.
• Maintain detailed and accurate records of customer interactions using internal CRM tools.
• Collaborate with internal teams to ensure customer requirements are met effectively.
• Handle escalations and follow up until final resolution.
• Prepare and share daily/weekly reports on customer queries and resolutions.
• Maintain professionalism and empathy in every customer interaction.

Requirements:

• 1–3 years of experience in a customer support role.
• Prior experience in team handling or support supervision is an advantage.
• Fluency in Kannada, English, and Hindi is mandatory.
• Strong verbal and written communication skills.
• Basic computer knowledge and experience with WhatsApp Business and email handling.
• Ability to multitask, stay organized, and work under minimal supervision.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Language:

• Kannada (Required)
• English (Required)
• Hindi (Required)

Work Location: In person