Job
Description
As a Technical Support Engineer at our company, your main role will be to provide technical assistance and troubleshooting for VPN (Virtual Private Network) and Usenet support. You will be responsible for ensuring secure and reliable access for users and clients by leveraging your strong technical expertise in networking and VPN protocols, problem-solving skills, and customer-first attitude. Key Responsibilities: - Troubleshoot VPN connection issues and gain in-depth knowledge of VPN operations and encryption protocols for secure communication. - Provide professional Usenet support via email, chat, and support tickets, assisting users with account setup, access problems, and troubleshooting connection issues. - Configure, manage, and troubleshoot various VPN protocols such as IPsec, L2TP, PPTP, OpenVPN, and more. - Interact with international clients through live chat, actively listening to their concerns and providing effective solutions in a clear and empathetic manner. - Collaborate with team members for issue resolution, escalate complex problems to the level 2 team or product development, and collect customer feedback for product improvement. Qualifications Required: - Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers, BCOM with computers - Skills: Strong multitasking abilities, critical thinking under pressure, excellent typing skills, knowledge of computer shortcuts, effective communication skills, patience, empathy, and willingness to learn and innovate. - Proficiency with Windows, macOS, and Linux operating systems. Career Progression: This role offers a clear advancement path from Graduate Engineering Trainee to Senior Support Engineer, Team Manager, and alternative paths to roles like Quality Analyst, Trainer, and more. You will gain a comprehensive learning experience blending technical knowledge with customer service for a successful career in technical support. Work Environment: - Shifts: 9-hour shifts with rotational changes every month. - Team: Work in a dynamic and growth-oriented environment with a supportive culture that values collaboration and innovation. - Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible. Joining our team means working with cutting-edge technologies, solving meaningful problems, and making a real impact on how our customers stay securely connected globally. You'll be part of a forward-thinking company investing in the latest tools, with opportunities for growth and development through mentorship programs and hands-on training. Our supportive culture values collaboration and recognizes your efforts, while focusing on a customer-first approach for meaningful and rewarding work. Additionally, you'll have access to competitive benefits including health coverage and performance bonuses. Come and be part of a team driving secure digital transformation, one connection at a time.,
