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Aertrip India Limited
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Customer Support Executive – Travel Industry

Customer Support Executive – Travel Industry

Aertrip India Limited

3 years

1 - 3 Lacs

ghitorni delhi delhi

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

microsoft office bachelor's degree travel in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive – Travel Industry

Location: Ghitorni, New Delhi
Company: Aertrip.com
Job Type: Full-Time

About Us:

Aertrip.com is a leading travel technology company offering end-to-end travel solutions. We are looking for a Customer Support Executive with excellent communication skills and knowledge of the travel industry to join our growing team.

Key Responsibilities:

Handle inbound and outbound calls, emails, and chats related to flight, hotel, and holiday bookings.
Assist customers with booking, cancellations, date changes, and refund queries.
Ensure high levels of customer satisfaction through prompt and professional responses.
Coordinate with internal teams (ticketing, operations, sales) for query resolution.
Maintain records of customer interactions and follow up on open cases.
Identify customer needs and offer suitable travel solutions.

Required Skills & Qualifications:

Bachelor’s degree in any field (preferably Travel, Tourism, or Hospitality).
1–3 years of experience in travel customer support or a similar role.
Strong knowledge of domestic and international travel processes.
Excellent communication skills (verbal and written).
Customer-focused attitude with problem-solving skills.
Proficiency in MS Office and basic computer operations.

Preferred Skills:

Experience with GDS systems (Amadeus, Galileo, Sabre) is a plus.
Ability to handle pressure and multitask effectively.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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