Customer Support Executive

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and effective solutions to customer complaints and concerns.
• Collaborate with internal teams to resolve complex customer issues.
• Develop and maintain thorough knowledge of products and services.
• Identify and escalate trends or systemic issues impacting customer satisfaction.
• Consistently meet or exceed performance metrics, such as first call resolution rate and customer satisfaction scores.

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and manage multiple interactions simultaneously.
• Strong problem-solving and analytical skills are required.
• Proficiency in using computer systems and software applications is necessary.
• Ability to adapt to changing situations and priorities effectively.
• Strong attention to detail and organizational skills are vital.