Customer Support Executive

0 - 5 years

0 - 3 Lacs

Mumbai Navi Mumbai Mumbai (All Areas)

Posted:8 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Support Executive

Company: Teleperformance

Location: Work From office

Role Overview:

Provide customer support via voice interactions. Ensure resolution of queries with professionalism and accuracy.

  • Respond to Inquiries:

    Handle customer queries via phone, email, chat, or social media with professionalism and empathy.
  • .
  • Maintain Records:

    Document interactions, resolutions, and feedback in CRM systems for future reference and analysis.
  • Product Guidance:

    Educate customers on product features, usage, and updates to enhance satisfaction.
  • Complaint Resolution:

    Address concerns promptly and follow up to ensure complete resolution.
  • Collaborate Internally:

    Work with sales, product, and marketing teams to relay customer insights and improve service delivery.
  • Upsell & Retain:

    Identify opportunities to promote additional services and foster

Skills & Qualifications

  • Good communication and active listening skills
  • Strong problem-solving and multitasking abilities
  • Familiarity with CRM tools and help desk software
  • Patience and empathy in handling customer concerns
  • High school diploma required; bachelors degree preferred
  • Prior experience in customer service or support roles is a plus

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Teleperformance (TP) logo
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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