Customer Support Executive

You will be responsible for providing support and resolving issues to ensure excellent service is delivered to our existing clients through various forms of communication. This includes answering technical support questions, handling requests, and upholding a positive company image. After the probation period, relocation to Malaysia will be required. Your main responsibilities will include escalating issues to specialists via Salesforce or Jira, updating clients on request statuses, verifying documents from specific regions on an hourly basis, preparing reports with accuracy, attending company seminars to understand business functions, achieving quarterly KPI targets, and completing other assigned tasks. To excel in this role, you should possess good communication skills in English and your native language, client-facing abilities, troubleshooting skills, and the ability to multitask. A bachelor's degree in business administration or a related field, self-motivation, and reliability are also essential qualities. In return, we offer competitive compensation, extensive learning opportunities including professional training and certifications, health and life insurance for employees and their families, generous time off benefits, sports club memberships allowance, holiday flight tickets and accommodation coverage, meal and transportation allowance, education allowance for children, and engaging team-building experiences. Your application process will involve an interview with the Talent Acquisition team, an English test, a written assessment, an interview with the trainer, and a final interview.,